PR - Guest Service Representative

SP Plus•Dorado, PR

9d•Onsite

About The Position

SP+ is an artificial intelligence company for the real world that uses computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. This role will be an integral part of the warm welcome and fond farewell process, greeting guests and managing valet parking fees.

Requirements

Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)

Responsibilities

Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Performing any other job-related duties as assigned by their supervisor.