Guest Service Representative
About The Position
Responsible for signing guests up for and explaining the benefits of the Players Club. Performs all shift functions and operations. This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position. If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled. Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.
Requirements
- High school diploma/GED or relevant experience
- Strong English communication skills required to interact with guests, team members, and vendors.
Nice To Haves
- Prior experience with players clubs or other related casino positions preferred.
- Previous high level guest service experience.
Responsibilities
- Cross-train between Players Club and Gift Store
- Provides excellent Guest Service
- Enroll new members and educate them regarding the benefits of the Players Club
- Acquire new members and assure repeat business.
- Answer phones and respond to inquiries.
- Promote/work events as needed.
- Contact Hosts when needed.
- Work casino floor on a rotating basis to introduce guests to the players club.
- Take promotional pictures of Jackpot Winners and complete photo release forms.
- Assist in Gift Store as needed.
- Duties include running the gift store register, stocking merchandise, and helping with displays.
- Assists with the end of the month inventory count and help maintain clean store.
- Other duties may be assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
