Part Time Guest Service Representative

Holiday Inn Express Liberty Way • West Chester Township, OH

21h • Onsite

About The Position

We are looking for a skilled and dependable Guest Services Representative to join the team at Middletown Hotel Management. In this role, you will be responsible for serving as the first point of contact for guest information and inquiries, addressing and documenting guest concerns accurately, and achieving amicable resolutions to guest concerns and service recovery situations. If you are a hands-on problem solver who takes pride in keeping things running at their best, we want to hear from you.

Requirements

• Associate's degree in business administration preferred
• 2+ years of experience in a customer service role
• Experience using a multi-line office phone
• Proficiency with computers and office technology
• Proficiency with Microsoft Office applications
• Must be detail-oriented to accurately document guest interactions in the database
• Ability to stand for extended periods
• Exhibits a positive and friendly demeanor in all guest interactions
• Strong listening skills with the ability to address guest concerns and de-escalate issues

Responsibilities

• Serve as the first point of contact for guest information and inquiries
• Address and document guest concerns accurately in the database
• Achieve amicable resolutions to guest concerns and service recovery situations
• Coordinate with other departments to address and resolve guest needs
• Update and maintain accurate guest records
• Apply creative problem-solving to achieve guest satisfaction
• Complete product knowledge training to confidently answer guest questions
• Promote hotel facilities, amenities, and activities
• Maintain the cleanliness of lobby areas
• Maintain a professional and welcoming demeanor at all times

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree