Guest Service Representative -Best Western Plus La Crescent/La Crosse

Golder Hospitality Properties • La Crescent, MN

13d • Onsite

About The Position

Join Our Team as a Front Desk Rockstar! As a Front Desk / Guest Service Representative, you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience. You set the tone for every stay, creating moments that guests remember long after checkout. If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

Requirements

• Friendly, positive, and energetic
• Passionate about hospitality and helping others
• Professional and reliable
• Comfortable multitasking in a fast-paced environment
• A strong communicator—both verbally and in writing
• Able to stand for extended periods
• Available evenings, weekends, and holidays

Nice To Haves

• Hospitality or customer service experience is a plus

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality
• Perform check-ins and check-outs efficiently and accurately
• Answer incoming calls and assist with reservations and guest requests
• Provide helpful information about the hotel, amenities, and local area
• Resolve guest questions and concerns with care and urgency
• Communicate clearly with team members to ensure seamless guest experiences

Benefits

• Competitive Pay
• Paid Time Off
• Holiday Pay
• Referral Bonus
• Wellness Day
• employee discounts at all Hilton branded properties
• Areas for Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed