Guest Service Representative

Nothing Bundt Cakes•San Jose, CA

23h•Onsite

About The Position

This is an exciting part-time opportunity for the right individual. The Nothing Bundt Cakes (NbC) Joy Creator/Crafter creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Joy Creator/Crafter is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Joy Creator/Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. This position requires working holidays and is a year-round position.

Requirements

Must be an energetic, detail oriented team player who can interact well with our guests.
No experience necessary - will train the right individual who is interested in serving our guests with creative solutions in a warm and welcoming environment.
Must have weekday and weekend availability.
Applicants must be 16 years of age or older.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Is diligent, organized and self-motivated.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.

Nice To Haves

Previous guest service experience at a bakery, restaurant or retail store is a plus.

Responsibilities

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Performs duties for the crafting department, some light cleaning, and some clerical duties.