Guest Service Representative FLEX

NEXCOM • Fallon, NV

1d • Onsite

About The Position

Join us as a FLEX Guest Services Representative at The Navy Inn, Fallon, NV with the Navy Exchange Service Command. This role offers a $600 hiring incentive (must meet eligibility requirements). Start your career supporting the U.S. Navy and our fleet by assisting NGIS lodging guests. The Navy Inn is a dedicated and driven team supporting a high-volume military lodging location, valuing excellent service to our Military Community. You can expect an unforgettable, yet dynamic work environment. This position serves as the first contact for guests at Navy Gateway Inn and Suites, handling all stages of their stay and making an impact across Navy Lodging Locations. Your support is critical to initiatives that advance how we serve our Military patrons and their families. No Military Affiliation is necessary to apply.

Requirements

• One year of general office clerical experience.
• One year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

Responsibilities

• Welcome guests and answer questions concerning the lodging facility, amenities, and provide information about local attractions.
• Assist with requests from guests in person or over the phone, including making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments, and processing payments.
• Operate a multi-line telephone system, record and deliver messages as required.
• Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS.

Benefits

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Tuition reimbursement program
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
• Employee Assistance Plan (EAP)
• LifeMart Discount Savings Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED