Guest Service Representative

LIVSMART STUDIOS - PENSACOLA•Pensacola, FL

4h•Onsite

About The Position

LivSmart Studios – Opening July 2026! Be part of our pre-opening team as we prepare to welcome our first guests! LivSmart Studios by Hilton is now hiring Hotel Operation Specialists to join our founding team. These positions are available 7 days a week (weekend availability required). Competitive pay and we proudly offer the option to get paid daily through DailyPay. Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

Requirements

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Knowledge of entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Knowledge of Frequent Stay Program
Knowledge of Reservations procedures including cancellations and “walking” guest
Knowledge of Phone etiquette and answering procedures
Knowledge of Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Knowledge of Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Knowledge of Manager on Duty functions when necessary or as scheduled
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills
Ability to multi task, remain associate and guest service centric.
Ability to communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Ability to assist with guest issues with professionalism, maintaining hospitable attitude

Responsibilities

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.