Guest Service Representative

Janko Hospitality • Peru, IL

1d • Onsite

About The Position

The purpose of the Guest Services Representative position at Holiday Inn Express & Suites Peru is to provide world class service to all guests. The Operations Manager will train and supervise the operations of the front desk department of the hotel so that they provide superior customer service and operate the hotel to assure the highest possible level of guest satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

Requirements

• High School Diploma or equivalent work experience.
• Previous customer service or hotel experience required.
• Strong communication, customer service, and organizational skills.
• Computer proficiency using Windows-based software is preferred.

Nice To Haves

• IHG experience is helpful.

Responsibilities

• Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions,maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage internal calls, wake-up calls, and messages.
• Maintain communication with other shifts through the front desk log book.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.
• Maintain a professional appearance and assist guests and team members as required.
• Ability to use office equipment,lift up to 50lbs, and stand/walk for long periods.
• Requires bending, twisting, reaching, and pushing.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED