Guest Service Representative - 6am - 2pm & 2pm - 10pm

Golder Hospitality Properties • Whitewater, WI

3d • Onsite

About The Position

Fairfield Inn & Suites is looking for a friendly, dependable, and motivated individual to join their team as a Guest Service Representative. This role is ideal for someone who enjoys working with people, providing exceptional customer service, and being part of a supportive team. The position offers opportunities to grow within the company and be part of a team that values teamwork, dedication, and exceptional guest service.

Requirements

• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional in a fast-paced environment
• Proficiency with computer systems and reservation software
• Flexibility to work various shifts, including evenings, weekends, and holidays

Nice To Haves

• Friendly, professional, and customer focused.
• Reliable with excellent attention to detail.
• Comfortable working independently during overnight shifts.
• Able to multitask in a fast-paced environment.
• Available to work evenings, overnight shifts, weekends, and holidays as needed.

Responsibilities

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.

Benefits

• Competitive wages
• Personal Days Off
• Bonus Plan
• Holiday Pay
• Referral Program
• Wellness Day
• employee discount program
• Supportive team culture that values every role
• Opportunities to grow within the company
• Ongoing training
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed