Guest Service Representative - Substitute

Tricoci University•Urbana, IL

11d•$15 - $16

About The Position

Become a Substitute Guest Service Representative at Tricoci University! About Tricoci University: At Tricoci University of Beauty Culture, we pride ourselves on offering exceptional beauty education while fostering a welcoming environment for both students and guests. Our mission focuses on empowering our students with the skills and knowledge they need to thrive in the beauty industry. Position Overview: As a Substitute Guest Service Representative, you will play a crucial role in providing support during peak periods or staff absences. Your exceptional customer service skills will help ensure a positive experience for guests and a smooth operation at our campus.

Requirements

High school diploma or equivalent; additional training in hospitality or customer service is a plus.
Previous experience in customer service or guest relations preferred.
Strong verbal and written communication skills.
Excellent organizational abilities and the capacity to multitask.
Proficiency in Microsoft Office Suite; familiarity with CRM systems is a plus.
A positive attitude and the desire to assist others.
Flexible availability, including weekdays, evenings, and weekends, based on operational needs.

Responsibilities

Warmly greet guests and students upon arrival, providing assistance as needed.
Manage incoming phone calls and inquiries, offering information about our programs and services.
Assist with scheduling and confirming appointments for beauty treatments and consultations.
Keep accurate records of client interactions, appointments, and other relevant information.
Resolve any guest concerns or issues promptly and professionally.
Collaborate with team members to maintain an efficient and welcoming atmosphere.
Perform various administrative tasks to support the smooth running of operations.