Guest Service Representative/Relief Night Auditor

Northwest x Southern Hospitality • Richland, WA

2d • Onsite

About The Position

This position ensures guest satisfaction through check-in, check-out, and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Requirements

• High school diploma or equivalent
• Strong organizational skills
• Strong communication skills
• Strong problem-solving skills
• Ability to work well in a team environment
• Satisfactory results of a pre-employment screening

Nice To Haves

• Previous hotel, restaurant, or hospitality experience preferred

Responsibilities

• Ensures guest satisfaction through check-in, check-out and the coordination of hotel services.
• Serves as the primary contact for all guests throughout their stay.
• Provides customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs.
• Maintains a trustworthy and secure environment.

Benefits

• Paid holidays after one year of service
• Paid time off that begins accruing on day one
• Sick leave for team members in Alaska, Oregon and Washington
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Employee assistance program
• Retirement planning options such as a 401(k)
• Travel discounts
• Entertainment discounts
• Monthly recognition programs
• Referral bonuses
• Community volunteer opportunities
• Social events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED