Guest Service Representative - Non-Driving
About The Position
Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Requirements
- Genuine ability to smile, acknowledge, greet, and extend a warm welcome to every customer.
- Highly professional appearance, demeanor, and a commitment to maintaining excellent personal grooming and workplace cleanliness.
- Ability to communicate effectively in English, both in written and oral forms.
- Ability to sit or stand for extended periods of time (up to 6 to 8 hours, excluding breaks).
- Ability to work comfortably outdoors and withstand extreme weather/temperatures.
- Ability to manually calculate parking rates offhand without the assistance of a calculator or fee computer.
- Ability to answer the telephone clearly to provide directions, record ticket numbers, and deliver overall excellent customer service.
Nice To Haves
- Previous experience in Customer Service and/or in the hospitality industry is a big plus.
Responsibilities
- Greet all guests entering or exiting the hotel and parking garage, consistently displaying 5-star/5-diamond service standards.
- Safely and efficiently move vehicles to and from the garage upon guest request.
- Collect valet parking fees utilizing our latest property management and parking software technology.
- Answer incoming phone calls promptly, professionally, and "with a smile" to assist guests with inquiries.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
