3rd Shift Guest Service Representative/Night Auditor - Comfort Inn Plymouth

Comfort Inn Plymouth•Plymouth, MN

13h•Onsite

About The Position

Comfort Inn Plymouth is seeking a friendly, dependable, and motivated individual to join their team as a 3rd Shift Guest Service Representative / Night Auditor. This role is the overnight heartbeat of the hotel, combining guest service, attention to detail, and problem-solving. It is ideal for someone who enjoys independence, takes pride in accuracy, and understands the importance of hospitality during overnight hours. The position involves welcoming late arrivals, assisting guests with check-ins/check-outs and requests, answering phone calls, and ensuring guests feel safe and cared for. Operational duties include updating files, balancing accounts, preparing reports, and maintaining the front desk and lobby. The role also requires conducting property walks for safety and security, and preparing the lobby for the morning. This role requires the ability to work independently overnight, attention to detail, organizational skills, and the ability to remain calm under pressure. Basic computer skills and a willingness to learn hotel systems are necessary. While hospitality or customer service experience is a plus, personality and reliability are prioritized. The company emphasizes a supportive work environment that values growth, teamwork, and exceptional service, offering competitive compensation, ongoing training, and career advancement opportunities.

Requirements

Great attention to detail
Thorough organizational skills, proficient in accomplishing all tasks
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Ability to work while standing for extended periods of time
Comfortable working independently overnight
Basic computer skills and willingness to learn hotel systems

Nice To Haves

Hospitality or customer service experience is a plus

Responsibilities

Welcome late arrivals with a warm, friendly, and professional presence
Assist guests with check-ins, check-outs, and overnight requests
Answer all incoming and in-house phone calls
Ensure guests feel safe, valued, and cared for throughout the night
Handle guest questions or concerns calmly and confidently
Update all files and reset the system for the following day activity
Balance room and market accounts with accuracy
Prepare reports for hotel leadership to start the next day strong
Ensure the front desk and lobby remain organized and presentable
Conduct routine property walks to maintain safety and security
Set up the morning for success (coffee ready, lobby welcoming, details in place)
Be the reliable overnight presence our guests and team depend on