Guest Service Representative - Night Auditor

LIVSMART STUDIOS - PENSACOLA•Pensacola, FL

4h•Onsite

About The Position

LivSmart Studios by Hilton is seeking Night Auditors to join their founding team for the pre-opening of their new location in July 2026. This role involves providing excellent guest service in an efficient, courteous, and professional manner, adhering to LBA standards of hospitality and guidelines. The Night Auditor is responsible for the total front office operations, acting as the Manager on Duty during late evening and early morning hours, responding to guest requests, and maintaining communication with management staff. The position also involves executing selling strategies to enhance hotel revenue.

Requirements

Character traits of honesty and trustworthiness are essential.
Must pass appropriate security clearances.
High school diploma or equivalent.
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Knowledge of Manager on Duty functions.
Knowledge of Cash and credit card handling, balancing charges.
Knowledge of Safety and security measures.
Knowledge of entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Knowledge of Frequent Stay Program.
Knowledge of Reservations procedures including cancellations and “walking” guest.
Knowledge of Phone etiquette and answering procedures.
Knowledge of Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Knowledge of Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English.
Problem solving and conflict resolution skills.
Able to multi-task, remain associate and guest service centric.
Able to communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Able to assist with guest issues with professionalism, maintaining hospitable attitude.
Able to work unsupervised and be productive at all times, even overnight.

Nice To Haves

Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred.

Responsibilities

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain stock/cleanliness of the Market area if applicable.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.
Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Executes selling strategies to enhance the hotel revenue.