3rd Shift Guest Service Representative/Night Auditor - Home2 Suites Plymouth

Home2 Suites Plymouth•Plymouth, MN

6d•Onsite

About The Position

This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters. At Home2 Suites Plymouth, our Night Auditor is the overnight heartbeat of the hotel—combining guest service, attention to detail, and a touch of problem-solving magic. The Night Auditor balances both the numbers and the guest experience, welcoming late arrivals, assisting with check-ins/check-outs, and ensuring guests feel safe, valued, and cared for throughout the night. They also complete the nightly audit process, balance accounts, prepare reports for leadership, and ensure the front desk and lobby remain organized and presentable. Additionally, they conduct routine property walks, set up the morning for success, and serve as the reliable overnight presence.

Requirements

Great attention to detail
Thorough organizational skills, proficient in accomplishing all tasks
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Friendly, dependable, and professional
Comfortable working independently overnight
Detail-oriented and organized
Calm under pressure and a natural problem solver
Basic computer skills and willingness to learn hotel systems

Nice To Haves

Hospitality or customer service experience is a plus

Responsibilities

Welcome late arrivals with a warm, friendly, and professional presence
Assist guests with check-ins, check-outs, and overnight requests
Ensure guests feel safe, valued, and cared for throughout the night
Handle guest questions or concerns calmly and confidently
Complete the nightly audit process to reconcile daily transactions
Balance room, restaurant, and market accounts with accuracy
Prepare reports for hotel leadership to start the next day strong
Ensure the front desk and lobby remain organized and presentable
Conduct routine property walks to maintain safety and security
Set up the morning for success (coffee ready, lobby welcoming, details in place)
Be the reliable overnight presence our guests and team depend on