Guest Service Representative / Night Auditor
Golder Hospitality•East Moline, IL
•Onsite
About The Position
My Place Hotel – East Moline, IL is currently looking for a friendly, dependable, and motivated individual to join our team as a Guest Service Representative / Night Auditor. This role is ideal for someone who enjoys working with people, providing exceptional customer service, and being part of a supportive team. The position involves welcoming guests, assisting with reservations and inquiries, performing overnight audit procedures, and maintaining a clean front desk environment to create an exceptional guest experience.
Requirements
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in a fast-paced environment
- Proficiency with computer systems and reservation software
- Flexibility to work various shifts, including evenings, weekends, and holidays
Nice To Haves
- Comparable hotel size and scope of experience preferred
Responsibilities
- Welcome guests with outstanding hospitality from check-in to check-out.
- Assist with reservations, guest requests, and inquiries.
- Perform overnight audit procedures and ensure accurate daily reporting.
- Maintain a clean, organized, and welcoming front desk environment.
- Help create an exceptional experience for every guest.
Benefits
- Competitive compensation
- Ongoing training
- Opportunities for career advancement
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
