Guest Service Representative - Night Auditor - Part Time

LBAM - 3H LLC•Huntsville, AL

6d•Onsite

About The Position

LBA Hospitality is hiring a Part-Time Guest Service Representative - Night Auditor. This role provides excellent guest service in an efficient, courteous, and professional manner, adhering to LBA standards. The position executes selling strategies to enhance hotel revenue and is responsible for total front office operations during late evening and early morning hours. The Night Auditor acts as Manager on Duty, responds to guest requests, and maintains thorough communication with management staff.

Requirements

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Must be able to work an overnight shift schedule.

Nice To Haves

May be required to work any day/shift, including weekends.
Standing, walking for long periods of time while maintaining a friendly professional image.

Responsibilities

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Identify potential sales leads and contacts through guest interaction and report this information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Verify the validity of all credit cards before the end of the shift.
Learn and utilize the Property Management System (PMS).
Ensure all cash, check, and miscellaneous departments are in balance at shift's end.
Help maintain a clean and professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
Possess a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions, reporting or correcting them immediately.
Report any unusual occurrences or requests to the manager.
Maintain stock and cleanliness of the Market area, if applicable.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule.
Follow approved laundry procedures, ensure understanding of operation of washers and dryers, and assist with folding linen according to proper standards, where applicable.
Perform other duties as assigned, including assisting in other departments such as laundry, housekeeping, or food and beverage.