Guest Service Representative II - Bookkeeping

Coborn's, Inc.•Huron, SD

20h

About The Position

A Guest Service Representative provides remarkable service at the Guest Service Counter by offering specialty products and services not typically available at traditional grocery retailers, such as money orders, Western Union, dry cleaning, and postage. The role upholds Coborn's service standards by supporting the front end and the rest of the store through cashier interventions, transaction reversals and corrections, returns, coupon refunds, exchanges, and other unique transactions. The position may perform a range of front-end and guest-service duties, including cashiering, bagging, operating service equipment, bookkeeping, auditing cashier accuracy, troubleshooting basic issues, and providing backup to other areas and guest-service leaders.

Responsibilities

Maintain a “Say Yes to the Guest” attitude and provide remarkable guest service.
Perform front-end functions, including cashiering, bagging, operating money order and electronic payment machines, postal machinery, copy equipment and lottery equipment, Western Union services, and bookkeeping.
Assist guests with returned merchandise, overrings, and overcharges.
Conduct cashier accuracy audits.
Provide low-level troubleshooting and inform store management about issues involving pricing, equipment breakdowns, service levels and standards, or personnel.
Provide backup in bookkeeping, Guest Services, cashiering, bagging, and cart pushing.
Provide backup to the Guest Service Manager and Senior Guest Service Manager in their absence.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned locations.
DailyPay access to pay before payday.
Paid time off (PTO/vacation).
Paid floating holidays and time-and-a-half pay for hours worked on company-recognized holidays.
Sunday premium pay of an extra $1 per hour for hours worked on Sundays, with some exclusions.
Paid military leave.
Employee recognition programs with monetary rewards, including in-store vouchers, years-of-service recognition, and employee-of-the-month recognition.
Employee health and wellness programs, challenges, and resources.
Employee Assistance Program, including unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation or issue per year.
Access to a national discount marketplace for travel, electronics, auto and home insurance, entertainment, and more.
Career growth and development tools, resources, and opportunities.
401(k) plan with a match of up to 20% of the first 5% contributed.
Employee Stock Ownership Program (ESOP).
Education benefits, including tuition discounts and scholarship programs.
Voluntary vision, accident, and critical illness insurance.
For employees hired or promoted into full-time positions: medical and dental insurance, HSA, FSA, tuition reimbursement, adoption reimbursement, paid family caregiver leave, company-sponsored term life and accidental death and dismemberment insurance, and short- and long-term disability insurance.