Guest Service Representative I - Hospitality
About The Position
The Guest Service Representative I for Highway West Vacations at Costanoa serves as the primary point of contact for guests, ensuring a welcoming and seamless experience from arrival to departure. This role is pivotal in maintaining high standards of customer service by addressing guest inquiries, resolving concerns promptly, and providing accurate information about the property and its amenities. This can be in multiple different outlets and roles: front desk and campground check in, security, retail associate, and activities host. The representative will facilitate smooth check-in and check-out processes, manage reservations, and collaborate with other departments to meet guest needs effectively. By embodying the values of hospitality and professionalism, this position contributes directly to guest satisfaction and loyalty. Ultimately, the role supports the overall reputation and operational success of the accommodation facility within the competitive hospitality market.
Requirements
- High school diploma or equivalent.
- Basic computer skills, including familiarity with reservation and property management software.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Professional and polished demeanor
- Effective communication and computer literacy are essential for interacting with guests, communicating with team members and managing guest experience accurately on a daily basis.
- Strong interpersonal skills enable the representative to build rapport with guests, ensuring their needs are understood and met promptly.
- Problem-solving abilities are frequently applied to resolve guest complaints and unexpected situations with professionalism and empathy.
- Flexibility to work in multiple roles enhances the ability to meet guest experience expectations by providing personalized and sensitive service.
- Conflict resolution skills help maintain a calm and positive environment, contributing to overall guest satisfaction and team cohesion.
Nice To Haves
- Previous experience in customer service or hospitality preferred but not required.
- Experience working in a hotel or accommodation setting.
- Proficiency in learning new software
- Knowledge of local area attractions and services.
- Certification in hospitality or customer service training programs.
- Ability to handle conflict resolution and de-escalate challenging situations effectively.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently and accurately.
- Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution to their satisfaction.
- Manage reservations, cancellations, and modifications using property management systems.
- Provide detailed information about hotel services, amenities, local attractions, and policies to enhance the guest experience.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and maintain service quality and guest experience.
- Maintain accurate records of guest interactions and transactions in compliance with company policies.
- Handle cash and credit transactions securely and follow established financial procedures.
- Support the team by performing administrative duties and contributing to a positive work environment.
Benefits
- Opportunities for professional growth
- Projects that make a meaningful impact
- Supportive, team-focused environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
