Guest Service Representative/Front Desk Clerk

Northwest x Southern Hospitality•Walla Walla, WA

1d•Onsite

About The Position

The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.

Requirements

High school diploma or equivalent GED
Excellent organizational skills
Excellent communication skills
Excellent problem-solving skills

Nice To Haves

Prior hotel and hospitality experience preferred

Responsibilities

Ensure guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services.
Respond to guest reservations requests.
Answer telephones and respond appropriately to requests.
Handle guest compliments or complaints and take action deemed necessary.
Handle cash, make change, and balance an assigned house bank.

Benefits

6 Paid Holidays after one year of service (upon hire for salaried team members)
Paid Time Off (PTO) is available to all Team Members after one full year of service.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Medical and Prescription
Vision
Dental
Employee Assistance Program
Hostcare 100% Company Paid Life Insurance
401(k) Retirement Plans With Match
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit
Earned Wage Access
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.