Guest Service Representative/ Front Desk Agent
About The Position
Schulte Hospitality Group (SHG) is seeking a dynamic, service-oriented Guest Service Representative to join their team. SHG is an organization whose success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize the needs of internal and external stakeholders, and continuously strive to make a positive impact. They are passionate hoteliers eager to add like-minded people to their rapidly growing team. Joining SHG means being part of a team committed to an inclusive, employee-focused workplace invested in employee development, aiming to make employees feel engaged, empowered, and excited to grow with the company.
Requirements
- Minimum of one (1) year in Front Desk Operations.
- In-depth knowledge of hotel Front Desk operations.
- Minimum of High School education.
- Basic computer skills.
- Ability to communicate effectively verbally and in writing.
- Ability to exceed expectations of guests and team members.
- Excellent time management skills.
- Ability to cross train as a server/bartender in the Bistro is necessary.
Responsibilities
- Greets guests as they arrive, focusing on personal recognition.
- Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
- Escorts VIPs to rooms and checks them in prior to arrival.
- Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed.
- Responsible for issued bank. Counts bank at beginning and end of shift. Ensures all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management.
- Keeps front desk area clean and organized.
- Assists with lobby activation as needed.
- Utilizes proper procedures when handling guest PPI data.
- Follows checklist when going through check-in or check-out with guest. Always retrieves necessary identification documents and form of payment upon arrival.
- Attends promptly to guest needs and inquiries.
- Performs various other duties as assigned to meet business objectives.
Benefits
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
