2nd Shift GSR and 3rd Shift Night Auditor- MP East Moline

Golder Hospitality Properties • East Moline, IL

24d • Onsite

About The Position

We are seeking an upbeat, dependable, and service-focused team member to join our overnight crew as a Guest Service Representative/Night Auditor. This role involves serving as the overnight "Manager on Duty," welcoming guests, balancing daily accounts, and ensuring a smooth operation while guests rest. The position offers a mix of hospitality, teamwork, and responsibility, with opportunities to build hospitality and leadership skills. Every night is different, providing a dynamic work environment.

Requirements

• Positive attitude with a strong customer service mindset
• Dependable, self-motivated, and detail-oriented
• Comfortable working independently overnight
• Strong communication and problem-solving skills
• Ability to multitask and remain calm under pressure
• Weekend and holiday availability required
• Ability to stand for extended periods of time
• Great attention to detail
• Thorough organizational skills, proficient in accomplishing all tasks
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Nice To Haves

• Comparable hotel size and scope of experience preferred

Responsibilities

• Serve as the overnight “Manager on Duty”
• Welcome guests with friendly and efficient check-in service
• Provide warm and professional check-out experiences
• Answer and assist with incoming guest calls and requests
• Help guests with reservations, questions, and hotel information
• Reconcile and balance daily hotel accounts and reports
• Reset systems and prepare the hotel for the next business day
• Monitor overnight activity and coordinate with outside security if needed
• Complete routine overnight operational tasks
• Ensure every guest feels safe, valued, and cared for
• Greeting and checking in arriving guests
• Assisting guests with questions, requests, and recommendations
• Answering phones and booking reservations
• Handling guest payments and check-outs
• Communicating with housekeeping and maintenance teams
• Helping ensure the lobby and guest areas remain welcoming and organized
• Delivering exceptional hospitality throughout the evening hours

Benefits

• PTO
• bonus program
• room discounts

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed