Guest Service Rep. (PT)

Silver Sevens Hotel Casino • Las Vegas, NV

2d • Onsite

About The Position

The Guest Service Representative will assist our guests with reservations, checking in and out of the hotel, and informing players of new promotions.

Requirements

• All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• High school diploma or GED required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Microsoft Office skills required.
• Must be able to effectively communicate in English.

Nice To Haves

• Experience in a front desk or players’ club role in a similarly sized property strongly preferred.
• Knowledge of the Property Management System LMS is strongly preferred.

Responsibilities

• Responsible for completing transactions such as: registering hotel guests and assigning rooms, guests and player account maintenance, signing up new members, coupon redemption, awarding comps, and describing benefits of membership to qualified members.
• Greet all guests and determine how to best assist them.
• Issue room keys to guests at check-in
• Blocks rooms for groups, VIPs, and casino departments.
• Respond to all guest inquiries. Provide guest satisfaction through assistance, direction and information.
• Resolve complaints to ensure guest satisfaction.
• Assist with casino events and promotions, as required.
• Handles a cash bank.
• Other related duties as assigned.

Benefits

• $1,000 RETENTION BONUS!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED