Guest Service Manager
Fairfield Inn and Suites•Oxford, AL
•Onsite
About The Position
The Guest Service Manager leads front desk and guest service operations, ensuring guests receive friendly, responsive service while maintaining company and brand standards.
Requirements
- 1+ year supervising at least three associates.
- 2+ years of service industry experience.
- Strong leadership, communication, organization, and problem-solving skills.
- Experience with property management systems and basic computer applications.
- Ability to multitask and remain organized in a fast-paced environment.
- Must meet company security clearance requirements.
Nice To Haves
- Periodic overnight travel may be required.
Responsibilities
- Lead, train, coach, and develop guest service associates.
- Oversee front desk, lobby, and applicable hotel amenity operations.
- Resolve escalated guest concerns promptly and professionally.
- Review guest feedback and implement strategies to improve satisfaction scores.
- Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
- Work with the General Manager to maintain staffing and expenses within budget.
- Ensure compliance with brand standards, company policies, and safety and security procedures.
- Maintain service recovery and communication logs.
- Support hotel operations as staffing needs arise.
- Perform other duties as assigned.
Benefits
- Quarterly bonus program
- Insurance
- Paid time off (PTO and holidays)
- 401k with Employer Match
- Option to be paid daily with DailyPay
- Competitive wages
- Hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
