Guest Service Manager

Omni Hotels & Resorts•Corpus Christi, TX

36d•Onsite

About The Position

Omni Corpus Christi Hotel Experience stunning bay or city views at the Omni Corpus Christi Hotel, located in the heart of the Marina District. Enjoy resort-style amenities like a heated indoor/outdoor pool, full-service dining, and wellness services all just minutes from top attractions like the Texas State Aquarium and USS Lexington. Whether you're here for a beach getaway, fishing adventure, or a special event, our 24,000 square feet of event space and 465 well-appointed rooms make it easy to relax and recharge. Discover coastal charm and elevated hospitality at Omni Corpus Christi. What truly sets us apart is our team. We foster a culture that values learning, growth, and inclusivity, offering opportunities for advancement and a workplace where everyone can thrive. Full-time associates enjoy a comprehensive benefits package—and the greatest benefit of all: the opportunity to grow. Overview: To oversee all areas of operation relating to the guest experience for the Bell Stand, Front Door, and to manage Guest Services functions and directly.

Requirements

Must be 21 years old or older
Must have a valid Texas Drivers License
Must have a clean motor vehicle record
Must be able to stand and exert well-paced mobility for up to 8 hours in length.
Must be able to lift up to 70lbs and push 250lbs.
Must be able to bend, stoop, squat and stretch to fulfill lifting tasks.

Responsibilities

Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
Maintain continuous liaison with Front Desk, and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
Participate with other members of management in developing plans to deliver special services to selected targeted markets.
Provide a "Welcome Call" to guests as required by local and company standard operating procedures.
Be involved in resolution of as many guests' complaints as possible.
Be familiar with Opera and Alice Concierge systems.
Create and administer annual and probationary reviews for associates.
Administer Associate Skill Certifications and other new hire paperwork.
Train new associates and conduct re-training for tenured associates.
Conduct MOS audits.
Attend and contribute to all pertinent meetings.
Meet monthly with associates for One-on-Ones.
Interview and hire candidates according to Omni and hotel specifications.
Maintain Management presence at the Front Desk, Front Drive, and Lobby areas to ensure SOP compliance and assist with overflow.
Communicate to staff all future business demands.
Evaluate and make action plans to improve Medallia scores.
Create associate schedules ensuring the highest level of guest service while maintaining productivity.
Ensure associates has adequate supply of uniforms, luggage tags, etc.
Ensure that all guestroom drops are accurately delivered and charged correctly in a timely fashion.
Be knowledgeable of corporate and hotel promotions and standards.
Accept other duties as requested by management.
All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities.