Guest Service Manager - Westin Tempe
About The Position
The Westin Tempe is looking for a Guest Service Manager to join our amazing Valet and Front Office Team! As a Guest Service Manager, you'll be at the heart of creating unforgettable guest experiences at our beautiful Hotel. From valet and bell service to concierge support, you'll lead a dynamic team that ensures every guest feels welcomed and cared for from the moment they arrive to the time they depart. Partnering closely with the front desk and other hotel departments, you'll oversee daily operations, inspire team performance, and uphold the highest service and brand standards - making every stay truly exceptional.
Requirements
- Current, valid driver's license and satisfactory motor vehicle report for 3 years; and annual renewals. Maintain a good driving record and knowledge of basic vehicle functions.
- Basic hotel product knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
- Strong leadership, organizational, and communication skills.
- Ability to remain calm and professional in high-pressure or guest-related conflict situations.
- Proficiency with hotel property management systems (PMS) and front office procedures.
- Excellent customer service and problem-solving abilities.
- Flexible schedule availability, including nights, weekends, and holidays.
- Ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Willing to “pitch-in” and help co-workers with their job duties and be a team player.
- Regular attendance in conformance with the standards, which may be established by Crescent form time to time, is essential to the successful performance of this position.
- Ability to stand and walk for extended periods.
- Ability to grasp, lift, carry otherwise move luggage and packages weighing up to 100 lbs.
- Ability to move throughout building, bending, stoop and reach to assist other staff members, i.e., valet staff, front desk agents and front desk supervisors to complete Crescent individual tasks if situation demands.
Nice To Haves
- Ability to drive a manual transmission vehicle preferred
- Previous supervisory or management experience in front office, valet, bell services, or concierge operations preferred.
Responsibilities
- Assist valet attendants with completion of daily tasks.
- Plan and implement hotel-wide changes such as those affecting parking or communication pieces.
- Expedite all requests by guests.
- Other duties as requested.
Benefits
- Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
- Flexible Schedules
- Career Growth & Development
- Insurance Benefit Available for both Full Time and Part Time Team Members
- 401k Plan and Company Match Program
- Vacation Pay / Sick Pay – Full Time and Part Time Team Members
- Holiday Pay – Full Time Team Members
- Amazing Recognition Programs/Giving Back – Community Outreach
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
