Guest Service Manager

Northland Properties • Dartmouth, NS

3d • Onsite

About The Position

Northland Properties is a 100% Canadian-owned company with over 50 years of experience in hotels, restaurants, resorts, sports, construction, and asset management. As Canada's fastest-growing hospitality group, we believe our people are the foundation of our success. We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers are professional, team-oriented, possess good work ethics, and are results-driven, understanding the meaning of true Customer Service. Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

Requirements

• Previous hotel experience, specifically in the Rooms Division Department.
• Demonstrate supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Must be legally entitled to work in Canada.

Responsibilities

• Direct and control the activities of the Front Office, Reservations, Guest Activities, and ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
• Ensure that all personnel are kept well informed of department objectives and policies.
• Prepare all necessary forecasts; work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
• Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
• Support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
• Respond properly and take a supervisory role in any hotel emergency or safety situation.
• Manage all administrational duties as specified by the Company.
• Responsible for checking guests in and out of the Hotel.
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Computes bills, collects payment and makes change for guests.
• Runs various reports on the computer for management.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours.
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Complete welcome calls.
• Clean and tidy front desk area.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.

Benefits

• Competitive employee compensation package
• Diverse employee schedules
• Internal corporate career advancement
• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed