Guest Service Manager

Sandman Hotel Group•Irving, TX

11d•Onsite

About The Position

Welcome to our New Sandman Signature Las Colinas Hotel & Suites, located in a distinctly welcoming destination surrounded by an abundance of things to do and see. Modern comfort and upscale amenities await you at every turn. Not only will the style, look and feel of our destination wow you, but our New location in Irving also provides you with easy access to nearby city hotspots, including Dallas, Fort Worth, and Plano. Join our team and enjoy the many benefits of working for the Sandman Hotel Group a fast-growing, privately-owned hospitality company, including a competitive employee compensation package, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

Requirements

Previous hotel experience, specifically in the Rooms Division Department.
Demonstrate supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.
Must be legally entitled to work in United States of America to apply.

Responsibilities

Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Ensure that all personnel are kept well informed of department objectives and policies.
Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
Support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
Respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company.
Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours.
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.

Benefits

Competitive employee compensation package
Internal corporate career advancement
Rewards & Recognition
Free Parking
Discounted Hotel Stays for Team Members and Family & Friends rates
Ongoing Employee events, incentives & recognition
Growth Opportunities- Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Preferred Rates for Dallas Stars NHL Games
Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
Milestone Rewards