Guest Service Manager Assistant(Full Time)

BUSCH'S CAREER PAGE•Brighton, MI

21d•Onsite

About The Position

Busch’s is hiring a Guest Service Manager Assistant to oversee all aspects of guest service operations. This is a full-time position in a family-owned Michigan grocery retailer known for its industry leadership in service, product selection, store design, and atmosphere. The role involves exemplifying hospitality, ensuring adherence to store policies, assisting guests, and supporting associates in achieving service and labor objectives. The company emphasizes a caring environment for both guests and associates.

Requirements

High school diploma
Previous experience in a retail environment
Proficient leadership skills
Proficient organization and planning skills, especially to manage multiple deadlines and projects
Proficient communication and interpersonal skills, including written, verbal and listening skills

Responsibilities

Oversee all aspects of guest service operations as person in charge
Exemplify key concepts of hospitality when interacting with guests, associates, and community
Ensure adherence to check cashing, refund, and store charge policies and procedures
Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases
Assist guests with questions, purchases, store charges, and special orders
Assist associates in achieving service and labor objectives as directed by GSM
Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area)
Provide input to GSM concerning associate performance and department conditions
Deliver clear expectations and follow-through on assigned tasks in GSM’s absence
Assist in training and development of associates