Guest Service Lead

Dolly Partons Stampede Pigeon Forge • Pigeon Forge, TN

2d • $16 - $18 • Onsite

About The Position

We are a collection of family-friendly fun attractions in Pigeon Forge, TN. Our Guest Service Lead is a part of each attraction, Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, Titanic, and The Comedy Barn. Join our team so we can "Greatly Exceed Expectations" together! Availability must include nights and weekends.

Requirements

• At least 18 years of age.
• Availability to work nights, weekends, and holidays.
• High school diploma / GED or equivalent combination of education and experience.

Responsibilities

• Assist all guest service agents in a professional manner with admission, reservations, ticket changes, and other attendance-related needs and requests.
• Accurately run reports using various tools.
• Consistently reflect a courteous, upbeat, and positive attitude towards co-workers and guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
• Maintain and display a working knowledge of the theaters and attractions.
• Resolve mistakes, errors, and issues related to bookings and or reservations.
• Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
• The guest service lead handles a variety of duties by cross-training, including ticket booth, greeting, and phone reservations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED