Guest Service Lead Cashier

Jamul•Jamul, CA

8d•Onsite

About The Position

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment. The Guest Services Cashier provides personalized service and helps create fun, memorable moments for our guests. The right candidate will have a friendly personality, caring attitude, attention to details, and a strong passion to deliver exceptional service.

Requirements

Must be at least 21 years of age.
High School diploma or equivalent
Maintain accurate and timely documentation of employee performance and department incidents
One to two years related experience and/or training preferred
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to earn and maintain TiPS certification
Must be able to acquire and maintain appropriate gaming license
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must be able to efficiently and accurately count money and gaming chips and make a change.
Possess the ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred
Written communication skills in English may also be required.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Develop a thorough understanding of the players club and remain current on all promotions and events.
Assist customers with enrolling in players club in a positive and helpful manner.
Provide friendly and accommodating customer service, when needed.
Correct member account information in a timely manner to ensure accuracy.
Assist club members with redemption transactions with timely attention and a positive style.
Assist in signing up groups to be tracked through the casino player system in a timely and positive fashion.
Notify supervisor of any technical or equipment problems in the players booth.
Serve as a property ambassador and have solid overall knowledge of the property, especially the casino area.
Maintain inventory of Player’s Club materials.
Develop good relationships with loyal players in order to maximize opportunity for personalized experience and returned visits.
Develop employee retention programs for operational areas
Oversee bi-weekly payroll for Players Area
Participate in promotional activities of the Marketing Department
Work with the Database Administrator to ensure the integrity of player information maintained in the database
Oversee the fulfillment of patron requests for information on a daily basis
Field guest complaints and inquiries
Communicate all promotion and event details in a timely manner
Coordinate event details with various departments
Coordinate signage needed to promote and facilitate events
Produce and communicate promotional and events calendar
Perform work of subordinates, as necessary
Develop and maintain good rapport within the Marketing Department, other departments and with our external guests