Guest Service Host

Little River Casino Resort•Eastlake, MI

18d•Onsite

About The Position

The Guest Service Host provides exceptional front-line service to resort, casino, and restaurant guests by creating a welcoming atmosphere, assisting with inquiries, and ensuring a seamless experience throughout their visit. This role acts as an ambassador for the property, representing the brand with professionalism and attention to detail.

Requirements

High School diploma or GED
Minimum of 1 year of guest service experience, including cash and credit card handling
Michigan TAM certification or must obtain within 60 days of employment
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
At least 18 years of age
Basic organizational, written and verbal communication skills
Basic professional telephone etiquette
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Basic problem-solving skills
Excellent money handling skills with the ability to count money and give change swiftly and accurately
Basic communication with servers and kitchen staff to endure timely and efficient service.
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Passing a pre-employment drug test excluding marijuana
Passing Resorts background check to meet the employment eligibility requirements as they pertain to the position
Successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Prior experience with reservations and point-of-sale (POS) systems preferred
Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Warmly greet, welcome, and engage guests upon arrival.
Assist with guest check-ins, reservations, seating assignments, and directional guidance within the resort, casino, or restaurant.
Provide accurate information regarding property amenities, dining options, promotions, and events.
Respond to guest inquiries, handle complaints courteously, and escalate issues to management as needed.
Monitor guest flow in lobbies, restaurants, and casino areas to ensure smooth operations.
Promote loyalty programs, special offers, and upcoming events to enhance guest engagement.
Processes guest orders on the Resorts POS system.
Maintain a clean, organized, and welcoming front-of-house or guest service area.
Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
Performs other duties as assigned.