Guest Service Generalist

Travel + Leisure Co.•Burrillville, RI

13d•Onsite

About The Position

The Guest Service Generalist is responsible for completing daily Front Office & Food & Beverage functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Requirements

Previous experience in a food and beverage, café, bar or hotel environment is desirable
Current Responsible Service of Alcohol Certificate
Current Food Safety Certificate
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
Ability to work a flexible roster, including weekends, morning, evenings and school holiday period across a 7-day roster
Current drivers licence (preferable)

Responsibilities

Food & Beverage functions such as preparing and serving Food & Beverages
Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.