Guest Service Generalist
Travel + Leisure Co.•Burrillville, RI
•Onsite
About The Position
The Guest Service Generalist is responsible for completing daily Front Office, Food & Beverage, Housekeeping, and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.
Requirements
- Genuine passion for customer service
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- Ability to work a flexible roster, including weekends, evenings and school holiday period
Responsibilities
- Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
- Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
- Housekeeping functions such as cleaning & maintaining guest accommodation
- Food & Beverage functions such as preparing and serving Food & Beverages
- Maintenance functions such as maintaining guest accommodation and common areas
Benefits
- Professional development funding
- Discounted Hotel & Resort stays globally
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
