Guest Service Desk Clerk

Festival Foods • Menasha, WI

13d • Onsite

About The Position

Join our Festival Foods team as a Guest Services Clerk! This role is responsible for providing outstanding service to guests, ensuring smooth operations at the service desk, and supporting guest needs. The position involves accurate transaction processing, cash handling, and managing various services like DMV, Lottery, and ticket sales. Quality standards and timely attendance are also key aspects of this role.

Requirements

• Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
• A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
• The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.
• Ability to communicate effectively with both guests and associates.
• Operate all necessary equipment and excel in an environment with a wide range of goods and services.
• Strong communication and collaboration skills, with an interest in supporting your team’s success.

Responsibilities

• Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.
• Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
• Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
• Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Collaborate with the Team: Perform other duties as assigned.

Benefits

• Industry-leading 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance.
• Vision & Dental Insurance: Eligible for vision insurance and two dental coverage options.
• Support for total well-being: including 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program) and LEAPCare Care Coaches.
• 401(k) plan with annual discretionary match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed