Guest Service Coordinator

Sauna House Bonita Springs•Bonita Springs, FL

1d•Onsite

About The Position

As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission is to "set the stage," ensuring every guest feels an immediate sense of belonging, safety, and calm the moment they cross our threshold. You are not just managing a desk; you are managing the "emotional weather" of the house. You are kind, genuine, and compassionate, with a deep curiosity for the science of contrast therapy and a relentless eye for facility excellence.

Requirements

Individuals whose emotional intelligence and work ethic are as high as their technical skill.
Ability to notice the small things: see the guest who looks lost, the fingerprint on the glass door, and the towel that needs folding, and act without being told.
Treat the bathhouse like your own home and the guests like your personal invitees.
Believe in the power of what we do and bring that authentic energy to every interaction.
Nights and Weekend availability preferred.

Nice To Haves

A deep curiosity for the science of contrast therapy.
A relentless eye for facility excellence.
You are a "Host" by nature.
You Embody the Ritual.
Passionate about bathhouse culture.
You are a daymaker.
You find joy in connecting and relating to people through exceptional service.

Responsibilities

Provide exceptional hospitality by creating a warm, intentional environment.
Manage the check-in/out process and billing with precision.
Execute opening, closing, and in-shift checklists to maintain a premium aesthetic.
Monitor and restock all guest amenities throughout the shift.
Manage and create appointments to maximize the bathhouse space.
Communicate effectively and empathetically with coworkers and management.
Act as the "hub" of the shift, ensuring information flows smoothly between the desk, the floor, and the Practitioners.