Guest Service Coordinator I

Wheeler Mission Ministries • Indianapolis, IN

2d • Onsite

About The Position

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. This role is considered a ministry position and is vital to the team. Employees must have a personal relationship with Jesus Christ and subscribe to the Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment. Employees are encouraged to share the Gospel as opportunities arise. The Guest Services Coordinator (GSC) provides services of care for shelter guests assigned to them during their residency at Wheeler Mission and general guest support. This includes assisting the GSC II and GSC Ill with evening/weekend activities as assigned.

Requirements

• 1+ years of successful, recent work experience, demonstrating dependability and a strong work ethic.
• Ability to be flexible for different shifts, work hours, or occasional weekends as needed.
• Verbal communication skills to communicate effectively with others.
• Written communication skills to read, write, and interpret written documents that are essential to the role.
• A high school diploma, GED or be willing to work toward HSE in the first year of employment.
• Demonstrated desire to learn, grow and develop in previous roles and situations.
• Demonstrated ability to learn software systems that support role and WM operations.
• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies
• Alignment with WM Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth
• Walking short distances with the ability to walk up and down stairs
• Physical dexterity sufficient to operate standard office equipment
• Physical ability to perform normal office functions including sitting for prolonged periods of time and the endurance to remain standing for prolonged periods of time
• Strength to lift office supplies and equipment up to 20 pounds.
• Conflict of Interest Policy
• Confidentiality Policy
• Post offer acceptable background check required for all positions
• Must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol.
• Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.

Nice To Haves

• 1+ years general experience in a non-profit program department, preferred.
• Familiarity with the Wheeler Mission program focus and our residents’ experience, including addiction support, mental health issues, and trauma support, strongly preferred.

Responsibilities

• Assists with the daily operation of programs and creates a welcoming environment.
• Checks guests in and out using guest software, in accordance with Wheeler policies and procedures.
• Informs staff of any guests not returning through written form.
• Provides guests with guidance when needed and appropriate, using approved techniques and scripture.
• Assists with monitoring meals, ensuring that assigned daily tasks are complete.
• Collaborates with other staff in facilitating nightly activities for the guests and supervises these activities.
• Mediates disputes and records the incidents leaving this information for the Director and other program staff.
• Greets volunteers, showing them to their volunteer area and providing supervision as needed.
• Assists with special events and other program duties as assigned.
• Meets daily with team members and supervisor to review any guest changes and situations that need to be addressed.
• Participates in daily, weekly and other regular program meetings.
• Completes paperwork, incident reports, answers email, and keeps on top of required reporting.

Benefits

• Shift Differentials: GSCs working between 5:00pm-11:00pm receive a $1.00 per hour pay differential
• Shift Differentials: GSCs working between 11:00pm-7:00am receive a $2.00 per hour pay differential
• Pay Incentives: GSCs may also earn and an additional $0.50 per hour pay increase upon completion of our SkillBridge training program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees