Seasonal - Guest Service Attendant - Starting at $15 Hour!
About The Position
The Guest Service Attendant (GSA) works with large groups of students, teachers, and chaperones to ensure safe and organized admission onto zoo grounds. Guest Service Attendants assist Zoo Rangers with guests on grounds, giraffe feeding entrance and platform in addition to assisting with special events. During seasonal hours of operation, Guest Service Attendants monitor the Water Play area to ensure guest safety and service and inform them of Water Play area rules. Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife. Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.
Requirements
- High school diploma, general education degree (GED); or one to three months related experience and/or training
- Experienced with guest/customer relations; ability to respond appropriately to safety concerns and guest complaints
Responsibilities
- Maintains guest, staff and resident health, safety and security service as a priority
- Contributes to saving animals in the wild through: reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions
- Ensures zoo guests and visitors receive positive and impactful guest experiences by applying top quality customer service standards and zoo principles
- Provides exceptional internal and external guest service per established guidelines.
- Greets and assists guests in a friendly and positive manner providing information regarding zoo events, rules, directions and amenities
- Seeks opportunities to engage guests by providing messaging/stories/experiences of how the zoo is actively saving animals in the wild
- Organizes school groups in public parking bus drop off location and assists with entrance to the zoo in an orderly fashion; assists in organizing school groups as they exit the zoo
- Explains check-in procedures and zoo rules to all students, teachers and chaperones
- Assists in setting up and breaking down of parking lot equipment
- Assists in directing buses with parking/unloading procedures
- Assists Ranger team members with monitoring group adherence to zoo rules while on zoo grounds
- Monitors water play area and ensures safety rules are followed
- Reports unsafe conditions or safety concerns to Ranger Supervisor
- Assists Ranger team members with minor first aids
- Understands and is knowledgeable of departmental manual, emergency plans, emergency phone numbers and protocols
- Assists with lost child procedures, giraffe feeding, and guest service while on zoo grounds
- Monitors the zoo’s traveling exhibit area
- Communicates professionally and appropriately with Rangers and other zoo staff over handheld radio; responds timely to radio requests
- Assists with special events as required
- Performs other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
