Guest Service Attendant

Casino Rama Resort•Rama, ON

12d•Onsite

About The Position

Provide hotel guests with exceptional hospitality service while performing Valet service, Bell Desk service and assisting with requests in a professional manner and according to Standard Operating Procedures.

Requirements

Outstanding customer service experience
Smart Serve
Play Smart 1 and Play Smart 2 Training
Must have ten (10) years driving experience
Must provide a clean criminal history certificate and a clean driver’s abstract on an annual basis
Must have the skills to provide exceptional hospitable customer service to patrons and coworkers
Must have the ability to communicate effectively, both verbally and in writing
Must have the ability to work well in a fast paced business environment and well under pressure
Must have the ability to meet the Physical Requirements of the position
Must hold a valid Ontario Class G2 driver’s license and be able to drive a manual transmission
Ability to walk and stand for prolonged periods (regular work shift 8 hours)
Ability to bend to vehicle level and demonstrate ability to reach and twist and stretch safely to enter/ exit a variety of guest vehicles
Ability to safely bend at waist using proper knee bending and lifting techniques
Ability to load and unload scooters, wheelchairs, walkers and luggage using knee bending techniques and upper body strength

Nice To Haves

Knowledge of rGuest is an asset

Responsibilities

Represent as the first point of contact with guests; greet and acknowledge all guests using exceptional customer service and guest name
Maintain a high level of professionalism, positive demeanor and service etiquette at all times
Offer Valet services, explain terms of use and service, complete vehicle inspections and distribute valet parking tickets
Park and retrieve guests' vehicles to and from the designated valet parking area ensuring safety and security procedures are followed all times
Control traffic flow; keep Emergency lanes clear; direct guests to appropriate parking areas
Offer Bell Services by assisting guests with luggage; load or unload from vehicle using proper, safe baggage/cart handling techniques; ensure guest safety and avoid property damage
Escort guests to their rooms; inform guests of the hotel’s facilities, hours of operations, and offer to make reservations as appropriate; arrange transportation for guests if needed (taxi, limo etc.)
Explain proper use of key system to guests and ensure the room’s readiness; report deficiencies; explain operation of room equipment, fire exits and procedures
Store luggage in the guest service attendant’s closet and issue baggage claim check tickets
Deliver messages and requested items to guestrooms; assist with wake up calls; assist with checking rooms due to check out
Assist guests during check out; transport luggage to lobby or vehicle
Respond to automated service order requests within 15 minutes
Provide accurate directions to all areas of the Hotel and Casino complex
Complete tasks on the shift check list
Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers
Answer telephone within 3 rings using proper telephone answering techniques
Understand and follow safety and emergency procedures and comply with Hotel and Casino policies and procedures; perform all job duties in a safe and responsible manner
Keep work areas clean and free of safety hazards, debris and litter
Must be able to work outdoors in all weather conditions
Must be able to push and pull luggage and cart up to 50 lbs. force; frequent lifting of luggage in and out of vehicle and onto cart (5-50 lbs.)
Perform other tasks as assigned by management