Guest Service Associate (All-rounder)

THUNDERZONE LLC • Carrollton, GA

19d • Onsite

About The Position

As the face of Thunderzone, you set the tone for every guest's visit! This role is perfect for a multitasker who loves interacting with people. You’ll handle everything from greeting guests and answering phones to selling lane time, golf simulator sessions, and arcade cards. You are the "Air Traffic Controller" of the building—ensuring lane tables are clean, shoes and balls are sanitized, and arcade players are getting their prizes at the redemption counter. If you are organized, friendly, and don't mind staying active with general cleaning and building maintenance, this is the spot for you!

Requirements

• Must be at least 17-18 years of age.
• Ability to read, count, write, and communicate clearly and professionally with both guests and teammates.
• Ability to remain on your feet for extended periods and move comfortably through a high-energy, fast-paced environment.
• Ability to quickly and accurately learn our Point-of-Sale (POS) registers and specialized scoring systems.
• A positive "can-do" attitude and a genuine willingness to collaborate and work well with others.
• Comfort handling multiple priorities at once—like checking in a party while the phone is ringing—without losing your cool.
• Willingness to work until 11:00 PM (Sun–Thurs) and until 1:00 AM (Fri–Sat).
• Availability to work all major holidays.
• Openness to a rotating schedule including weekends and opening shifts.

Nice To Haves

• Prior experience in retail, hospitality, or entertainment is a plus, but a great attitude and a willingness to learn are our top priorities!

Responsibilities

• Act as the primary point of contact for guests, greeting everyone with a friendly, professional demeanor and handling incoming phone inquiries with efficiency.
• Process sales for lane time, golf simulator sessions, arcade cards, and other attractions using our Point-of-Sale (POS) system accurately.
• Assist guests with attraction information, booking questions, and troubleshooting any immediate concerns to ensure a positive experience from arrival to departure.
• Monitor the activity level of the building, managing lane assignments and simulator queues to keep traffic moving smoothly throughout the facility.
• Manage the prize redemption counter, assisting guests with their arcade rewards and maintaining an organized prize inventory.
• Ensure all rental equipment—including bowling balls and rental shoes—is properly sanitized and returned to its designated area after each use.
• Conduct routine floor walks to ensure all areas, including lane tables, seating, and common spaces, are kept clean, tidy, and guest-ready at all times.
• Perform light, ongoing building maintenance tasks as needed to uphold a safe and welcoming environment.
• Maintain a safe environment by following all established cleaning protocols and keeping workspaces free of hazards.

Benefits

• Employee discounts
• Free uniforms
• Competitive Wages
• Career Growth: Opportunities to move into lead or management roles.
• Fun Atmosphere: A high-energy workplace where no two days are the same.
• FREE Bowling (including shoe rental).
• FREE Laser Tag sessions.
• Discounts on food and non-alcoholic beverages.
• Ongoing Training: We’ll give you the tools you need to succeed in the hospitality industry.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed