GUEST SERVICE ASSOCIATE

European Wax Center • Fredericksburg, VA

4d • Onsite

About The Position

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is a positive and memorable one. This Team Member must uphold the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, We are Committed.

Requirements

• One year of related service or retail experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.

Nice To Haves

• Strongly prefer previous sales experience.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking.
• Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times.
• Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED