Guest Service Associate

Marriott Vacations Worldwide•Palm Desert, CA

4d•Onsite

About The Position

Marriott Vacations Worldwide (MVW) is a leading global vacation company dedicated to making vacation dreams come true for travelers worldwide. They offer a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will play a crucial role in providing Owners/guests with experiences and events that create memorable vacation memories. MVW boasts over 20,000 associates worldwide, operates 7 iconic brands with approximately 120 vacation ownership resorts, serves over 700,000 owner families, and maintains a 90%+ guest satisfaction score. The company also manages more than 3,200 affiliated resorts in over 90 countries and territories, with approximately 1.6 million exchange network members. MVW is committed to hiring a diverse workforce and sustaining an inclusive culture, believing that fulfilling work contributes to fulfilling lives.

Requirements

Available to work various shifts, holidays, and both weekend days (1st & 2nd Shift, Weekend and Holidays Required).
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.