Guest Service Associate (OVERNIGHT) - Los Angeles - Pico Union, CA
About The Position
The Guest Service Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect. This role involves ensuring the safety and security of a recuperative care facility, conducting daily inspections, and performing guest intake responsibilities. The associate will also develop rapport with guests, lead engagement activities, and attend to guest requests. Collaboration with nursing, social services, and external partners is expected, as is accurate record-keeping and response to guest concerns. The position requires attendance at various meetings and trainings, including BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI. Duties may also include laundry, mealtime assistance, and housekeeping services. Flexibility in scheduling and adherence to organizational policies are essential.
Requirements
- Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Must be able to work a schedule with five (5) eight (8) hour shifts.
- Excellent oral and written communication skills.
- Ability to communicate effectively with all levels of staff, guests, and visitors.
Nice To Haves
- Current BLS certification preferred, but not required.
Responsibilities
- Ensure safety and security of recuperative care facility.
- Conduct daily facility and equipment inspections.
- Conduct constant room checks throughout the day.
- Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable.
- Develop rapport with guests and garner guest feedback.
- Create, lead, and/or implement engagement activities with our guests, when applicable.
- Build rapport and trust with our guests through constant engagement and checking in.
- Attend to our guests' requests.
- Assist nursing, social services and external partners with guest appointments on-site or check ins.
- Assist management in accurately maintaining bed availability and documentation.
- Assist Lead staff or Program Management with supplies inventory check/log.
- Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
- Respond to and provide positive intervention encounters for guest concerns.
- Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
- Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
- Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
- Must model and project a positive professional image and adhere to the organization dress code.
- Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
- Always follow NHF policies and procedures.
Benefits
- Addressing the social determinants of health using a number of research-proven strategies.
- Targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities.
- Focus on Housing, with a focus on providing shelter and care for individuals who have been released from the hospital.
- Prioritizing the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community.
- Focus on Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
