OPEN INTERVIEWS for valets, valet shift leads and shuttle drivers at DOWNTOWN NASHVILLE'S TOP LUXURY HOTELS

Towne Park•Nashville, TN

10d•Onsite

About The Position

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pickup of guest luggage (where applicable) during arrival and departure. Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual base pay will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay for this position is $9 - $14 per hour plus $14-$16 per hour in tips. Bonus pay for select shifts. Medical benefits offered to all full- and part-time employees. The potential work schedule for this position is weekdays, weekends, holidays, all shifts - dependent upon hotel staffing needs. We are currently seeking both full- and part-time candidates. Flexible schedules.

Requirements

Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training; OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Perform parallel parking

Nice To Haves

Ability to operate a manual transmission is highly desirable

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
Acknowledges and greets guests within five feet with a professional and friendly demeanor.
Uses guest last names during interactions.
Uses salutation of the day and welcomes guests to the location.
Practices proper Towne Park phone etiquette.
Posts up in designated areas when not completing tasks.
Parks and retrieves vehicles while driving slowly and cautiously.
Assists guests with bell services and luggage storage as needed.
Opens all vehicle and hotel doors for guests.
Assists guests with directions, taxis, reservations and other inquiries.
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Delivers messages, items and/or guest amenities as requested.
Shuttles guests to appropriate places that are approved by the location.
Explains parking rates and retrieval procedures to guests upon arrival.
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system.
Consistently completes location on all key tags after parking vehicle.
Calculates and collects revenue for vehicles when needed.