Guest Service Assistant/HK - Remote Lodge, Fort McMurray, AB

Aramark•Fort McMurray, AB

9d•Remote

About The Position

ARAMARK Remote Workplace Services are hiring for Guest Service Associate for a remote lodge near Fort McMurray, AB. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must. Applications that do not have resumes attached, will not be considered. Comprehensive benefit packages are offered. Transportation is provided out of Edmonton, AB to site. Rotation are 20 days on/10 days off. Please note all candidates considered for hire will be required to successfully pass a pre-employment criminal background check. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Requirements

Previous guest services experience required
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organization skills, accuracy, and attention to detail

Nice To Haves

Supervisory experience in a related role preferred

Responsibilities

Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Greet and provide customer service to guests while anticipating their needs
Fulfills special requests made by hotel guests and participates in the organization of special events
Arrange events, excursions, transportation etc. upon request from hotel residents
Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail