Guest Service Ambassador (Front Desk Agent) - Island Oaks RV Resort (PT)

NDM Hospitality Services•Jacksonville, FL

8d•Onsite

About The Position

Guest Service Ambassadors act as an on-site hospitality specialist and provides a wide range of services that guides guests through their entire stay. This role requires extensive partnering with various departments and levels to ensure an unforgettable experience for all visitors.

Requirements

Exhibits a friendly and professional demeanor in all interactions.
Ability to work rotating shifts may be required based on operational needs.
Flexible schedule and ability to work all shifts including evenings, weekends, and holidays.
Strong attention to detail and problem-solving skills.
Must be a strong team player.
Must stay calm in difficult situations and be knowledgeable of emergency procedures.
Strong communication skills and adaptability.
Stand, sit, or walk for an extended period.
Basic computer and phone skills
Cash handling and Point of Service System experience
Ability to lift up to 30 pounds.
Must be comfortable working in various weather conditions.
Valid US Driver's License.
Must be comfortable operating golf carts and motor vehicles.

Nice To Haves

Proficiency in Microsoft Office applications.
Previous Front Desk or Guest Services experience in a luxury environment.
Previous experience in Clover point of service system
Previous experience in New Book reservation system
Previous experience with PAL electronic gate entry system
Bi-lingual is beneficial.

Responsibilities

Checks in guests in an efficient and friendly manner, using guest name whenever possible.
Assures that guests are assigned to proper accommodations and reservation details are accurate.
Collects payments in compliance with credit card processing and accounting policies and procedures.
Review reservation notes and requests to ensure that we are accommodating to the best of our ability.
Checks out guests and settle folios accurately.
Responds to all guests requests with the highest level of hospitality and professionalism in an accurate and timely manner.
Interactions with guests will be in-person, phone, and email.
The Guest Service Ambassador also assists guests and enhance their stay through providing information regarding resort services & activities in surrounding areas as needed.
Utilizes a variety of computer software systems within the daily operation.
Communicates with internal departments via radio, email, and Teams.
Provides personalized in-person tours at the accommodation upon arrival.
Completes pre-arrival inspections in compliance with company and brand standards.
Will be empowered to and must have ability to confidently utilize service recovery methods.
Other duties and projects as assigned by Management.