Guest Service Ambassador - Per Diem

Beloit Health System•Roscoe, IL

13d•Onsite

About The Position

The Guest Service Ambassador is responsible for ensuring that guests (patients, members, and clients) of NorthPointe Health and Wellness experience a delightful first impression in terms of greeting, way finding assistance, environmental safety, and cleanliness. Guest Services Ambassadors will play a fundamental role in establishing and sustaining guest loyalty.

Requirements

Must successfully complete job skills training checklist.
CPR certification within 90 days of hire
Ability to effectively communicate
Must be able to organize, prioritize multiple demands and problem solve.

Nice To Haves

High school graduate or GED preferred, but not required.
Experience in environmental maintenance is desired.

Responsibilities

Greets each guest in accordance with the Universal Greeting policy, and personally assists guests in finding their way around the NorthPointe Campus.
Identifies and promptly responds to all self-identified safety issues.
Maintains the Northpointe Health and Wellness facility in a sanitary and attractive condition.
Establishes and maintains positive and professional working relationships with all employees and physicians at the NorthPointe Campus.
Has a complete knowledge of the facility, staff, services and hours of operation.
Represents NorthPointe to guests, members and the community in a positive, supportive manner.
Maintains hard surface and carpeted flooring in accordance with manufacturer requirements and management expectations.
Performs minor maintenance tasks such as (but not limited to) light bulb replacement.
Performs high and low damp and dry dusting of all environmental surfaces.
Cleans and sanitizes restroom and hand wash facilities.
Keeps restrooms and hand-wash facilities stocked with soap, sanitizer and paper products.
Keeps furniture positioned properly and clean including soft seating, wood and metal seating and tables.
Sweeps and seasonally shovels facility entrances to assure guest safety (activity coordinated with engineering personnel).
Interior vacuuming.
Window washing (limited to interior and ground level windows).
Assists with meeting/event set-up, take down and clean up.
Enters work requests into the TMS system for equipment and facility repairs.
Collects solid waste and infectious waste and disposes of them properly.
Delivers clean textile carts to points of use in the facility.
Uses prescribed methods and adheres to established schedules for wet or dry carpet cleaning and for hard surface flooring maintenance, refurbishing and refinishing.
Spot cleans carpet and upholstered furniture as needed.