Part Time - Guest Service Agent - Hampton Inn + Suites Tulare

WS Management•Tulare, CA

About The Position

As a Front Desk Agent at Hampton Inn & Suites Tulare, you will be guests’ first point of connection and help create memorable experiences throughout their stay. You will handle questions, requests, and complaints promptly and courteously, and work to exceed guest expectations and build guest loyalty. The role calls for an outgoing, service-oriented approach and the ability to use initiative and creativity to deliver a high level of service. This position involves front desk operations, guest communications, account reconciliation, and cash and payment controls. You will also coordinate with other departments to fulfill guest requests, identify potential sales leads, and share relevant information with the sales team or General Manager. Schedules may vary according to hotel business needs, and the position may require weekends, holidays, or variable shifts.

Requirements

High school education or equivalent experience.
Professional presentation and demeanor.
Enjoy working with a team.
Demonstrated ability to work under pressure in a busy environment.
Ability to accurately follow verbal and written instructions.
Ability to show initiative, including anticipating guest and operational needs.
Demonstrate a spirit of service and enthusiasm for hospitality.

Responsibilities

Manage and resolve guest complaints and compliments professionally and courteously.
Check guests in and out efficiently, courteously, and professionally.
Reconcile daily activities and close necessary accounts.
Learn and navigate property systems, run reports, and distribute them as needed.
Follow cash, check, credit card, and accounts receivable control procedures and security guidelines.
Maintain proper security over cash and deposits at all times.
Communicate with other departments to ensure guest requests are handled, and follow up with guests to confirm their needs have been met satisfactorily.
Identify potential leads through guest interactions in person and by phone, and share them with the sales team or General Manager.
Answer telephone calls and emails in a timely and professional manner.
Multi-task in a fast-paced environment.
Cross-train in other hotel-related areas as needed.