Guest Service Agent (Full Time) - DoubleTree by Hilton Cedar Rapids Convention Complex

Hilton Worldwide•Cedar Rapids, IA

33d•$15

About The Position

DoubleTree by Hilton Hotel Cedar Rapids Convention Complex is looking for a guest service agent to join their team! A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The ideal candidate would be someone with customer service experience, willingness to learn, and who is able to multitask. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays Base pay is $15.00 per hour Experience with shuttle or bus driving preferred

Requirements

customer service experience
willingness to learn
able to multitask
Must be able to work a flexible schedule that will include days, evenings, weekends and holidays

Nice To Haves

Experience with shuttle or bus driving preferred

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Benefits

Health insurance
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Supportive parental leave
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Please note, benefits may vary depending on the classification and union status of the position.