Front Desk Agent - DoubleTree by Hilton Asheville - Biltmore

Biltmore Farms•Asheville, NC

3d•$17•Onsite

About The Position

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality! Why join our Front Office team? $17.00 per hour starting pay Outstanding medical, dental, and vision benefits coverage Fun wellness program with annual bonus of up to $600 401K retirement plan with employer matching program Hilton brand hotel discounts for you, your family, and your friends YMCA membership monthly discount Parental leave with up to 6 weeks available for birth, adoption, and fostering Paid time off and paid holidays Opportunities to earn e-tips directly from guests and clients Friendly and supportive work environments Incredible employee learning and growth opportunities Exciting employee events and activities As a Front Desk Agent, you will: Represent the hotel through all stages of a guests' stay, from check-in to check-out Accommodate guest requests whenever possible Assign and register guests to available rooms Coordinate room status with our other hotel teams Familiarize yourself with all Biltmore Farms policies, procedures, and facilities Be a considerate, creative, and confident concierge Essential Elements As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. We are all a team at Biltmore Farms Hotels and together we each as one to welcome our guests like family. Working as a team will be key to your success. This position will require tact, diplomacy, grace, and patience.

Requirements

High School graduate or equivalent.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to speak and understand the primary language(s) used by guest who visit the workplace.
Be professional in all dealings with guests and co-workers.
Identify problems and review information.
Must be able to use math skills to solve problems quickly and correctly.
Concentrate and not be distracted while performing a task.
Must be able to multi-task.
Anticipate guest needs.
Be aware of others' actions and reactions and understand possible causes.

Nice To Haves

Previous hotel-related experience desired.

Responsibilities

Represent the hotel through all stages of a guests' stay, from check-in to check-out
Accommodate guest requests whenever possible
Assign and register guests to available rooms
Coordinate room status with our other hotel teams
Familiarize yourself with all Biltmore Farms policies, procedures, and facilities
Be a considerate, creative, and confident concierge